Cognitive Solutions for Orders and Returns

1H 2026 Release

What’s new in Cognitive Solutions for Orders and Returns

  • Cognitive Solutions for Orders and Returns

One intelligent platform for every order and every return

With 2026.3, Cognitive Solutions for Orders and Returns bring the full order lifecycle onto one intelligent platform for B2C and B2B. The new cognitive Order Management solution introduces a persona-first console where embedded AI agents explain decisions, surface risks, and take governed actions, so customer service, fulfillment, and operations teams can resolve exceptions faster without switching screens. Returns now runs natively on the Blue Yonder Platform, giving consumers more drop-off options while giving retailers lower costs and finer control by brand.

Auftragsverwaltung 

A unified Order Management Solution 

Blue Yonder Cognitive Order Management solution is now available!

Blue Yonder Order Management brings promising, sourcing, orchestration, fulfillment, customer service and returns together as a unified solution. It connects decisions across the order lifecycle, helping retailers and distributors capture more revenue, lower fulfillment costs and keep customer commitments across B2C and B2B.

  • Agentic AI, natively embedded 
    The Fulfillment Agent and Customer Service Agent go beyond assistance to take recommended actions within governed guardrails, helping teams resolve exceptions faster and make decisions they can trust. Conversational AI, role-based operational briefs and sourcing explainability show teams what’s happening and why.
  • Card-based operational workspace 
    A persona-driven workspace replaces screen-hopping, letting customer service, order management, fulfillment, and operations teams see order health and act on it in one view. A catalog of 100+ contextual cards combines KPIs, exception signals, and AI-assisted actions, and teams can deploy business-specific cards in days without technical work.
  • Advanced B2B capabilities 
    B2B orders now run natively on the same platform as B2C, handling complex orders, commitments, hierarchies, and returns. New capabilities include Excel bulk upload with validation, supply hierarchy rules, supplier PO management, and bulk RMA processing.
  • Comprehensive cognitive core service functions 
    One platform now serves both B2C and B2B, giving retailers and wholesale distributors the full order lifecycle in a single system. Inventory visibility, orchestration, sourcing, promising, fulfillment, contact center, capacity, and returns come together as one offer that works across Planning, TMS, and WMS.
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 Retourenmanagement 

More choice for consumers, greater control for retailers

With 2026.3, Online Returns and Warehouse Returns are available and integrated on the Blue Yonder Platform. Expanded drop-off networks give consumers more return options at lower cost, and richer routing and policy controls let retailers manage returns by brand across store, home pickup, and multi-brand flows.

  • Online Returns on the Blue Yonder Platform 
    Online Returns now runs on the Blue Yonder Platform, with stronger security, resilience, and native data flows across Blue Yonder applications, plus more granular control over return policy changes.
  • Expanded third-party drop-off network integration 
    Richer, rule-based integration with consolidated third-party drop-off networks gives consumers more ways to return items while lowering reverse logistics costs for retailers.
  • Multi-brand return method enhancements 
    Advanced returns logic across store, home pickup, and multi-brand flows gives retailers finer routing and brand-level policy control.
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Zusätzliche Updates

Suchen Sie nach weiteren Informationen zu Updates für die Lösungen, die Sie lizenziert haben? Besuchen Sie das Blue Yonder-Kundenportal. Die neuesten Informationen, einschließlich detaillierter Dokumentation, finden Sie im Abschnitt „Dokumentation“ für die einzelnen Lösungen.

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